Use Case · SHEQX®

Incidents that are captured and closed, not just logged.

SHEQX® by XGRC® enables organisations to capture incidents as they happen, investigate root causes in a structured way, and track corrective actions through to verified closure — all on one connected platform.

Book a demo
The problem

Incidents that are logged but never closed keep repeating.

When incidents are reported informally and investigations are inconsistent, root causes go unaddressed and the same events happen again — often at greater cost.

Incidents reported by email or on paper, with no central record

Investigations inconsistent — some rigorous, some a formality

Root causes never identified, so the same incident recurs

Corrective actions assigned but not tracked through to closure

The SHEQX® approach

A structured, repeatable incident process.

01

Capture incident details and evidence as soon as it occurs

02

Classify severity and determine notification requirements

03

Investigate using a structured root cause analysis method

04

Assign corrective and preventive actions to named owners

05

Verify that actions resolve the root cause before closing

06

Monitor incident trends and feed findings into risk assessments

How it works

Built for the field. Visible to safety leadership.

  • Mobile-friendly incident capture with photo and document evidence
  • Configurable severity classification and escalation rules
  • Structured root cause analysis workflows
  • Automated corrective action assignment and tracking
  • Real-time dashboards on incident trends and open actions

One connected view of incidents

SHEQX® links every incident to its investigation, root cause, and corrective actions, and connects that record to the risk register and audit findings. Leadership sees not just what happened, but whether it was actually resolved.

From manual to SHEQX®

The same incident process, without the paper trail.

Manual approach
  • Incidents reported by email or paper form
  • Investigations done inconsistently
  • Actions tracked in spreadsheets or not at all
  • No visibility of recurring root causes
SHEQX® approach
  • Centralised incident capture with evidence
  • Structured, repeatable investigations
  • Automated action tracking to verified closure
  • Real-time trend and root cause reporting
Free resource

Incident Management Checklist

  • Reporting and initial capture
  • Immediate response steps
  • Structured investigation guidance
  • Corrective and preventive actions
  • Closure and verification
  • Monitoring and reporting
PDF · ISO-aligned · v1.0
Standards and frameworks

Investigate against the standards that matter.

  • ISO 45001
  • ISO 14001
  • ISO 22301
  • Incident Investigation
  • Corrective Actions
  • Root Cause Analysis
Scope of application

One platform across every incident type.

  • Safety incidents and near misses
  • Environmental incidents
  • Business disruption events
  • Quality nonconformities
Related

Explore the connected platform.

Solution

SHEQX®

Safety, Health, Environment & Quality

Explore SHEQX® → Use Case

Safety Management

SHEQX® by XGRC® enables organisations to manage safety, incidents, inspections and compliance in a structured and integrated way. Capture events, track actions, monitor performance and report on outcomes with real-time visibility across operations.

View use case → Use Case

Action Management

XGRC® action management exists for one reason: to make sure that every finding, incident, inspection result, risk treatment, and nonconformity raised across the platform is actually resolved — not just assigned. Every action traces back to where it came from and forward to verified closure.

View use case → Inspection Checklist

Hazard Identification

SHEQX® by XGRC® enables organisations to systematically identify workplace hazards using structured, real-world checklists. Capture hazards in the field, assign them for assessment, and track controls through to implementation.

View use case →
Frequently asked

Common questions.

What is incident management software?

Incident management software captures incidents as they happen, structures the investigation into root causes, and tracks corrective actions through to verified closure, rather than leaving incidents logged but never actually resolved.

Does SHEQX® support root cause analysis, not just incident logging?

Yes. Every incident goes through a structured root cause analysis workflow, so the underlying cause is identified and addressed rather than just the immediate symptom.

How does SHEQX® stop the same incident recurring?

Incident findings feed into risk assessments and trend reporting, so recurring root causes surface as a pattern leadership can act on, rather than repeating as isolated events.

Which standards does incident management align to?

SHEQX® incident management aligns to ISO 45001, ISO 14001 and ISO 22301, and connects to root cause analysis and corrective action tracking across the platform.

See incident management as a structured, closed-loop process.

Book a demo to see how SHEQX® turns incident capture, investigation, and corrective action into one connected workflow.

Book a demo