# Incidents that are captured and closed, not just logged.

SHEQX® by XGRC® enables organisations to capture incidents as they happen, investigate root causes in a structured way, and track corrective actions through to verified closure — all on one connected platform.

**Frameworks:** ISO 45001, ISO 14001, ISO 22301, Incident Investigation, Corrective Actions, Root Cause Analysis

## Incidents that are logged but never closed keep repeating.

When incidents are reported informally and investigations are inconsistent, root causes go unaddressed and the same events happen again — often at greater cost.

- Incidents reported by email or on paper, with no central record
- Investigations inconsistent — some rigorous, some a formality
- Root causes never identified, so the same incident recurs
- Corrective actions assigned but not tracked through to closure

## A structured, repeatable incident process.

- Capture incident details and evidence as soon as it occurs
- Classify severity and determine notification requirements
- Investigate using a structured root cause analysis method
- Assign corrective and preventive actions to named owners
- Verify that actions resolve the root cause before closing
- Monitor incident trends and feed findings into risk assessments

## How it works

- Mobile-friendly incident capture with photo and document evidence
- Configurable severity classification and escalation rules
- Structured root cause analysis workflows
- Automated corrective action assignment and tracking
- Real-time dashboards on incident trends and open actions

## On the platform

**One connected view of incidents** — SHEQX® links every incident to its investigation, root cause, and corrective actions, and connects that record to the risk register and audit findings. Leadership sees not just what happened, but whether it was actually resolved.

## The same incident process, without the paper trail.

| Manual approach | With XGRC® |
| --- | --- |
| Incidents reported by email or paper form | Centralised incident capture with evidence |
| Investigations done inconsistently | Structured, repeatable investigations |
| Actions tracked in spreadsheets or not at all | Automated action tracking to verified closure |
| No visibility of recurring root causes | Real-time trend and root cause reporting |

## One platform across every incident type.

- Safety incidents and near misses
- Environmental incidents
- Business disruption events
- Quality nonconformities

## Frequently asked questions

### What is incident management software?

Incident management software captures incidents as they happen, structures the investigation into root causes, and tracks corrective actions through to verified closure, rather than leaving incidents logged but never actually resolved.

### Does SHEQX® support root cause analysis, not just incident logging?

Yes. Every incident goes through a structured root cause analysis workflow, so the underlying cause is identified and addressed rather than just the immediate symptom.

### How does SHEQX® stop the same incident recurring?

Incident findings feed into risk assessments and trend reporting, so recurring root causes surface as a pattern leadership can act on, rather than repeating as isolated events.

### Which standards does incident management align to?

SHEQX® incident management aligns to ISO 45001, ISO 14001 and ISO 22301, and connects to root cause analysis and corrective action tracking across the platform.

## Related solution

- [SHEQX®](https://xgrcsoftware.com/sheqx)

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Source: https://xgrcsoftware.com/use-cases/incident-management