The key to effectively managing a health and safety crisis is to ensure that training and proper health and safety systems are in place before disasters occur. This way, if incidents resulting in injury or death do happen, your business can take swift action and handle the situation without unwanted consequences.
1. Improve Incident Response
The way your business responds to an incident in the workplace can have a strong impact on your brand reputation. The faster the accident response, the quicker the resolution can take place, and business operations can resume.
Do you and your employees know what to do or whom to speak to in case of workplace accidents? Ensure emergency contact details are readily available, and the accident scene can be immediately secured. Depending on the nature of the crisis, legal counsel is advisable to carry out all the necessary procedures in line with legal requirements.
Ensure your SHEQ management software includes proper incident management response guidelines, the latest updates safety procedures and legal regulations, as well as best practices to follow in case of accidents.
SHEQX’s solution transforms your company’s data into rich visuals for you to collect and organise, so you can focus on what matters to you. Stay in the know, spot trends as they happen and push your business further.
2. Conduct Proper Investigations
It’s important to follow-up the incident management with the investigation into what happened. Your organisation should run an internal investigation alongside the external regulatory investigation. Remain as objective as possible and follow the protocol, and pay attention to handling an influx of media interest.
Ensure that you have an integrated SHEQ management system in place that facilitates all the right documentation collection and verification, employee check-ups and interviews. A centralised database with a single point of contact can speed up the investigation.
3. Offer Training and Support
Depending on the severity of the crisis, your business may need to offer counselling and trauma support to employees and family members, which will require specific activities and sharing an appropriate flow of information to the workforce about the incident and return to work procedures.
The bottom line: You should have a health and safety management system to help prevent accidents from happening in the first place and respond promptly in case of accidents.
Our SHEQX (Safety, Health, Environment and Quality) management solution, part of the XGRC product range, is an integrated management system that aggregates SHEQ data in a single, auditable database, to manage analysis, reporting and compliance effectively.