No company wants to think about the possibility of dealing with an accident that leads to serious death or injury but it’s a topic that cannot be avoided. Do you and your employees know what to do or who to speak to in the event of a health and safety crisis?
How your business responds in this situation is something that could leave a lasting mark on your brand so it’s something you need to get right. In this two-part post we’ll look at six tips to help you manage a health and safety crisis effectively.
Managing media interest
When a major health and safety crisis takes place media interest is unavoidable therefore you need to have a system in place to handle the influx of media requests. Companies should ensure that all such requests are channelled to an appropriate person or PR organisation and employees should be reminded that they are not authorised to make comment.
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Depending on the crisis you may need to offer counselling and trauma support to employees and family members. During this time, you will need to ensure that employees and family members are not left in the dark. The company should an appropriate flow of information to the workforce about the incident and return to work procedures.
Proper systems and training
The key to effectively managing a health and safety crisis is to ensure that the proper health and safety systems and training are in place long before anything can happen. Those who are likely to be the first port-of-call with investigators should be well trained to know how to respond and your company should have a health and safety management system to help prevent accidents from happening in the first place.
Part 1 of our post can be found here, where we look at three more tips to help you manage a health and safety crisis effectively.